They blamed one of my banks stating it was a "special message". Got some pop up from Quicken trying to sell me TurboTax. Then I got my first download, I was excited. That was after 3 attempts to download the program to run stable. I lost my password on the update (problem one). Given this experience I would think consumers are much better off buying and installing something like Peachtree to avoid this problem. The casual indifference to what this does to one's finances is palpable. Does anyone have any suggestions about a law firm who handles these sorts of service breaches? The damages I will suffer in having an accounting firm recreate my files and doing this manually will add up pretty quickly. I do not understand under what premise Intuit can expect to get away with this. ** who read through the same script almost verbatim. When I pointed out that this puts my family finances out of business while they figure it out, he apologized again and we started through the heavily scripted response set again. When I pointed this out to him he apologized again and said that this is a known problem and that the software engineers are working on a fix but, with no time for completion of the fix.
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